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Frequently Asked Questions
Q: Do I have a better chance of winning when I use my card?
A: The odds of hitting a jackpot are the same, but when you use it, you will earn invitations to exclusive events, concert tickets, and more. It is like money in the bank!
Q: Can someone else redeem my points?
A: For your protection, we ask every player to show his or her valid ID when redeeming points.
Q: What if I accidentally lose my card?
A: No problem, just stop by the Dreamcatcher's Club® booth and we will replace it.
Q: Will my personal information be sold to a third party?
A: Absolutely not. The information obtained from your Dreamcatcher's Club® account is used solely by Jackson Rancheria Casino Resort.
How Many Slot Machines At Jackson Rancheria Casino
Dreamcatcher's Club® Rules
- Must be 21 years of age or older to participate in the Club.
- Valid photo identification is required for any Club transaction and to obtain any account information.
- Club cards, points and rewards are not transferable.
- Club points are earned as follows:
- Earn one point for every $1 played on reel and video slots.
- Earn one point for every $1 played on video poker or video keno.
- When playing Table Games, simply hand your card to the Dealer when you sit down to play. Table Games players earn points based on type of game played, length of play, and average bet per hand.
- Poker players earn 150 points for every hour of play. Show your card when you buy in.
- Accounts with no activity in 13 months will be declared inactive and all points deleted.
- It is the Club member's responsibility to make certain Club card is properly inserted in machine during play.
- Club account discrepancies should be immediately reported to the Club Supervisor to be eligible for reconsideration.
- Each member will be issued an individual Club card and number.
- Any misuse of the card or improper play as determined by management will result in forfeiture of all Club account accumulated points and vouchers and may result in the cancellation of member's participation in the Club.
- Points earned may be redeemed for goods and services. All points redeemed must be used, since they cannot be credited back to an account.
- Club members should notify Jackson Rancheria Casino Resort of any change of name, address, e-mail address, or telephone number in order to continue to receive benefits.
- Jackson Rancheria Casino Resort reserves the right to deny an application to participate in the Club or revoke a Club member's card at any time at its sole discretion.
- Participation in the Club constitutes member's agreement to abide by the official rules of the Club and the decisions of Jackson Rancheria Casino Resort.
- Any and all applicable taxes relating to the member receiving any rewards is the sole responsibility of the member.
- Any Dreamcatcher's Club® card or Dreamcatcher's Club® voucher that has been mutilated, forged, misprinted, altered, tampered with, mechanically reproduced, is illegible, or has been obtained by any means other than pursuant to these official rules is automatically void. In addition, Jackson Rancheria Casino Resort reserves the right to void any Club card, Club voucher or Points at any time at its sole discretion.
- Any rule or procedure relating to the Club may be changed, modified or cancelled by Jackson Rancheria Casino Resort at any time at its sole discretion. All decisions by management are final and binding.
Club Rewards Level Structure
- Based upon the number of Club points earned during qualifying periods, members may also be eligible for additional rewards as determined by the Club Rewards Level Structure.
- Club Rewards Level Structure point and time requirements will be available at the Club booth. Upon attaining a reward level, a designated Club card will be available to the member.
- Club point multiplier offers and other Club point adjustment offers will not be counted towards the Club Rewards Level Structure.
Slot machines are being removed to create social distancing. Temperature stations are being installed to make sure employees and guests are healthy when they walk in the door.
How Many Slot Machines Does Jackson Rancheria Casino Have
Two months after closing because of the coronavirus pandemic, Northern California’s casinos are gearing up to reopen.
None of the six casinos that ring the Sacramento area have announced reopening dates. But as retailers and other segments of the broader economy begin to awaken from the COVID-19 shutdown, the Indian tribes that operate the region’s casinos are reconfiguring their venues to accommodate public health guidelines.
Exactly when the slot machines will start chiming again remains uncertain.
“We’ve been kind of looking at the end of the month, first of June,” said JC Rieger, general manager and senior vice president at Harrah’s Northern California in Amador County.
Hard Rock Hotel and Casino Sacramento, which opened last fall in Wheatland, is “optimistic that we will reopen in May,” said casino president Mark Birtha. He said Hard Rock officials have been meeting with Gov. Gavin Newsom’s staff and expect to announce a reopening date soon.
Cache Creek Casino Resort plans to open “as early as June, if all goes well,” general manager Kari Stout-Smith said in a video posted on the casino’s website. She said Cache Creek’s golf course has already reopened.
A group of San Diego County casinos already has informed Newsom that they expect to begin reopening as early as Monday.
Because tribes are considered sovereign nations, legal experts and the tribes themselves say they have the authority to reopen their casinos regardless of what the governor says.
Tribal casinos in California have become an $8 billion a year business, and the Sacramento casinos operate as many slot machines as Reno’s. The abrupt shutdown of the industry in mid-March has depleted the tribes of their main revenue sources.
The Yocha Dehe Wintun Nation, for instance, has committed to paying Cache Creek’s 2,300 employees through the end of May but “we may have difficult decisions ahead,” Stout-Smith said in her video update.
The other Sacramento area casinos, Thunder Valley, Jackson Rancheria and Red Hawk, didn’t offer any information on when they might reopen. Casinos in Reno and at Lake Tahoe, which are subject to Nevada state regulation, haven’t announced any reopening dates. However, state officials have announced guidelines casinos must follow in Nevada before they can begin greeting customers again.
Get ready for plastic shields, fewer slot machines
The few casinos that have reopened across the United States have presented their customers with a completely new look - and, in some cases, an unexpected gift.
When the Thunderbird Casino in Norman, Okla., reopened Tuesday, employees handed out masks to the customers, most of whom didn’t bring their own. The slot machines were spaced six feet apart.
Northern California gamblers can expect comparable changes.
Rieger said Harrah’s might close some or all of its smoking sections to keep the air cleaner. Fewer slot machines will be available, “which is kind of the industry standard,” he said. The casino is still scrambling to figure out how to keep chips sanitized, he said.
Red Hawk Casino in Shingle Springs said employees will wear masks. Guests will have to wear them, too, and masks “will be available to purchase for guests who need one,” the casino said on its website. Plastic barriers “may be installed in areas of the casino, where appropriate, for the safety of our guests and team members.” Red Hawk hasn’t announced an opening date.
Tehama County’s Rolling Hills Casino will require customers and employees to wear masks, too. Plastic shields will be placed at registers. The casino floor is being reconfigured for social distancing.
Rolling Hills, which hasn’t set a reopening date, said walk-through “temperature kiosks” will be installed at the entry points, and no one will be allowed in with a temperature reading higher than 100.4 degrees. The casino said the kiosks will provide instant readings so people can enter quickly.
A “Clean Team” employee will clean a slot machine the minute a customer walks away. The air filtration system is being enhanced to “replenish the air inside” every four and a half minutes.
Cache Creek is installing “touchless thermal scans,” removing some of its slots and table games, and plans to require masks of guests and customers alike. Building occupancy “will be strictly limited” to improve social distancing, Smith said in her video update.
“When you come to the casino,” she said, “it will be a new experience for all of us.”
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