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Soaring Eagle opens new high limit gaming and VIP lounge. The first phase of the renovation project at the Soaring Eagle Casino and Resort is finishing ahead of schedule. On Friday at 3 p.m. The new VIP lounge offering high limit gaming will celebrate a grand opening. Lucky enough to win a Jackpot at a casino other than Soaring Eagle? We want to double your luck by inviting you to our Jackpot Payout Party! Bring your W2-G tax form to Soaring Eagle Access Loyalty Club on the day of our Jackpot Party and get an entry into exclusive drawings plus Dining credit! Soaring Eagle Casino & Resort Loyalty Program. The Access Club offers plenty of options for players to earn comps, prizes, and free play at Soaring Eagle. This club card is also designed to be used at all three of the Saginaw Chippewa Tribal Nation properties, including: Soaring Eagle Casino & Resort; Saganing Eagles Landing Casino.
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As we open our doors for a new chapter of action and excitement, we invite you to Play It Safe.
Soaring Eagle Casino & Resort and The Slot Palace & Bingo Hall are committed to guest and team member safety. On March 16, 2020, at the outset of the Coronavirus pandemic in Michigan, Soaring Eagle Casino & Resort and The Slot Palace & Bingo Hall closed and remained closed until May 28, 2020, reopening at a time many other casinos across the country were reopening.
During the casino closures, we spent time learning about the Coronavirus and implementing a Health and Sanitation Plan to responsibly reopen. This Plan includes:
All guests and team members are required to wear masks
The central beverage station is open with full-service provided by team members
All guests and team members have temperature checks before entering the casino and resort
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Each department has additional measures in place specific to those individual areas
Every other slot machine has been turned off to achieve social distancing
Social distancing markers have been installed in appropriate places throughout the facility
Acrylic dividers have been installed at close interaction areas, including at all table games
Additional hand sanitation stations and sanitization wipe stations have been installed
Guests and team members are encouraged to wash and sanitize their hands frequently, self-assess and stay home if they do not feel well
“Clean Teams” are dedicated to the continuous cleaning of slot machines and other high touch surfaces
The following amenities are closed until further notice:
- Ascend
- Aurora Buffet
- Isabella’s
- Siniikaung Steakhouse
- Water Lily
- Valet service
- Coat check
- Resort pool
Our experience has been that these safety protocols are effective, particularly the requirement that all team members and guests wear masks. Contact tracing indicates that Coronavirus transmission typically occurs outside of the casino environment where masks may not have been worn and other protocols may not have been followed. We will continue to review our protocols in all areas of our operation and make adjustments as deemed appropriate.
Nothing is more important than the health and safety of our guests and team members. We appreciate your patience and understanding as we move forward together.
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Soaring Eagle Casino support is provided by a friendly and professional team who may be reached at whatever time you need them and by various channels. The team are fully trained on all aspects of the casino and no matter whether you have a question regarding making a deposit, opening your Soaring Eagle account, taking one of the many great bonuses or requesting a payout then they’ll do all they can to assist. There are many ways to connect with the Soaring Eagle support team and the details you need are as follows..Soaring Eagle Slot Winners
- Email: To email the team then you'll need to use support@soaringeaglecasino.com and when taking this option then it’s always advised to provide as much detail as possible, and to include your casino username in the email.
- Live Chat: The Soaring Eagle live chat option is the fastest and most popular method of contact and anywhere you see the live chat icon in the flash or mobile casino software then a quick click will instantly connect you to a team member.